For Thruway roadways, traffic conditions and services information:
| Road Conditions | 1-800-THRUWAY (847-8929) |
| Thruway Emergencies (accidents, disabled vehicles, police emergencies) | 1-800-842-2233 or 911 |
| TTY/TDD (Text Telephone/Telephone Device for the Deaf) | 1-800-253-6244 |
| E-ZPass Information (passenger vehicles) | 1-800-333-TOLL (333-8655) |
| E-ZPass/Charge Account Info (commercial vehicles) | 1-800-468-9946 |
| Tandem Trailer Inquiries | 1-800-468-9946 |
| Personnel/Recruitment(business hours, Eastern time) | 1-800-525-3586 |
| New York State Canal System Info | 1-800-4CANAL4 (422-6254) |
| Report Potholes (any State-owned highway, including the Thruway) | 1-800-POTHOLE (768-4653) |
